Terms and Conditions

1. Liability

1.1. Yucatan Concierge and its agents act only as agents of passengers in all matters relating to hotel accommodation, transport of tour by aircraft, boat or any other means, and shall not be liable for injury, schedule change or delay, loss or damage arising from any cause and in any manner whatsoever.

1.2. Yucatan Concierge liability to passengers carried in its own vehicles is governed by the laws of Mexico, and all claims are subject to the jurisdiction of the court of Mexico in which the cause of action arises.

1.3. Yucatan Concierge reserves the right to employ subcontractors to carry out any or all parts of the services agreed to be supplied, and in any event of the exercise of such right, the terms of clause (1.2) relating to Yucatan Concierge liability shall apply.

1.4. While every care is taken, Yucatan Concierge cannot be held responsible for the loss of or damage to baggage or other personal belongings.

2. Payment

Full payment must be made for confirmation of tours via our web site.

3. Cancellations

At Yucatan Concierge, we are so committed to providing you with an extraordinary experience that we guarantee the quality of our service. We value the relationship we have with each guest and want it to be mutually rewarding and last a lifetime.

Cancellations of tour bookings must be made in writing to the mail [email protected], and are subject to the following charges:

3.1. In the event of cancellation prior to 16 days in advance of the tour, your payment is refundable in full, less a handling fee of 10% of tour cost.

3.2. In the event of cancellation prior to 15 days to 4 days in advance of the tour, your payment is refundable in full, less a handling fee of 25% of tour cost.

3.4. If cancellations made within 3 days prior to departure, no refund will be made.

However, it is possible for reschedule the tour if the request is made 10 days in advance.

We do not offer cash refunds. There is no refund for arriving late or leaving an adventure early. Payments are non-refundable but can be rescheduled to another date within one year.

Exceptions to our policy cannot be made for any reason, including weather or personal emergencies. Yucatan Concierge strongly recommends purchasing Travel Protection Insurance through your travel agent to cover any cancellations, delays, medical bills, loss/damage or theft of property, etc.

If Yucatan Concierge must cancel a service, all payments received to date will be refunded, which constitutes full settlement. You may reschedule, with no penalty, to go on another Yucatan Concierge tour within one calendar year from the date of payment. Yucatan Concierge is not responsible for expenses incurred in preparation for any canceled trips, such as airline tickets, or for costs incurred due to travel delays, flight cancellation or illness.

4. Refund

If a deposit has been made and refund is to follow, administrative fees like bank transfer charges will be the expenses of the client.

5. Travel Insurance

We strongly recommend purchasing full travel insurance to cover you for any cancellations, delays, medical bills, medical evacuation, loss/damage or theft of property, etc. If you choose not to get travel insurance Yucatan Concierge will not be liable or responsible for any costs, problems or events that happen before, during or after your stay with Yucatan Concierge. Some Travel Insurance is included on certain Credit Cards so it is worth checking to see if you are already covered by your Credit Card.