Frequently Asked Questions

Although Mexico sometimes gets bad press, Yucatan is actually the safest of all of Mexico’s states. People in Yucatan are kind and helpful.

To make a reservation, you must pay in full via Paypal. Please check the cancellation policy for each tour.

Yucatan is a place where you can travel all year around. Although the weather is better between November and February, that is also a high season and the sites will be more crowded and the prices higher.

The food of Yucatan is completely different from that of other regions of the country. The ingredients traditionally used continue to be used today, following the same form of preparation inherited from the Mayas.

The influences of cultural and commercial exchanges with old Europe as well as with New Orleans and Cuba are also reflected in the regional foods.

When you arrive in Mexico, you will be given a tourist visa for 15, 30, 60 or 90 days.

We suggest you wear light, comfortable clothing, comfortable walking or hiking shoes, sunglasses, a hat, and sunblock. Bring your bathing suit for a refreshing swim at the end of the day – we highly recommend it.

Send an email to reservations@yucatanconcierge.com with your name and reservation confirmation code, describing the change that you require. It is important that you send the email from the email address where you made the reservation.

Yucatan Concierge is distinguished as a company with a responsible philosophy. For this reason, we do not request printed vouchers; you can present the voucher from your mobile device.

You can take photos and videos; however, in the archaeological zones, there is a fee for taking your video camera, paid directly at the site.

Many of the zones are not apt for baby carriages or wheelchairs, as they do not have paved roads.

Water and soft drinks are offered in the vehicles during the tours; All foods are provided by local restaurants.

Bathrooms are available at the tourist stops and restaurants.

Other languages are available for the tour but are subject to an additional charge and to availability. Please request this at reservations@yucatanconcierge.com

We provide personalized tours for groups. Request your tour at reservations@yucatanconcierge.com with all the information on your travel preferences.

Tours are private for the number of participants in your reservation. Maximum number per tour is specified in the reservation process.

No, tour pickups are at the lobby of the hotel selected at the time you make the reservation.

If you wish to hire an airport-hotel and/or hotel-airport transfers, send us an email at reservations@yucatanconcierge.com

Yes, to make a hotel reservation end us an email at reservations@yucatanconcierge.com

A tailor made private tour is run exclusively for you, your family or friends with no strangers. We can customize an itinerary in line with your specific wishes, including:

1. Choose the tour length appropriate for your schedule and budget.

2. Plan the tour with hotels and sightseeing spots that you are especially interested in.

3. Experienced guides and skillful drivers in each city offer services exclusively for you.

4. Luxurious and comfortable car, van or minibus for your private party only.

5. Travel at your own pace that flexibly fits your travel style.

Contact us at reservations@yucatanconcierge.com with information on your travel preferences.